Shipping policy
Shipping & Returns
Shipping
Standard orders
When your order contains a product in stock, your order will be shipped within 2 business days. An order confirmation will be emailed once your order has been paid and a shipping email will be sent out once your order has been ready for shipment. Please keep in mind that orders may take longer to be delivered during busy periods and public holidays.
Indication of shipping time:
We ship within 24 hours after you place your order*.
- Europe Express shipment: 1 – 4 business days
- Europe Global mail shipment: 15 – 20 business days
- Worldwide Express shipment: 5 – 7 business days
- Wordwide Global mail shipment: 20 – 25 business days
*If a product has a different shipment date than normal, this is noted on the productpage.
Please note that once postage costs are paid, they cannot be refunded.
Pre orders
For special releases and pre-orders : Please check the delivery timing in the product info. In most cases we provide a ‘ships at or around’ date. Due to circumstances out of our control, this date might slightly change. We aim to ship between 4-6 weeks but this can be longer due to holidays and production company closures.
If your order contains a pre order product than your order will be shipped once all items are in stock.
Keep in mind, international shipping can be unreliable and often results in delays at customs offices. In the case that your package is held by customs for any reason, it’s your own responsibility to contact your local customs office and resolve any issue there might be.
For shipments outside of USA, additional import costs will most likely be charged by your government, these fees are out of our control. Therefore we’re unable to provide support on this matter.
KNTXT is not responsible for any items lost, stolen or damaged during shipping. In the case that your package has been returned to our warehouse, we will contact you immediately.
Shipping costs:
Shipping costs will be calculated at the checkout. These prices do not include customs fees or other taxes.
Order tracking:
Every shipping option includes track & trace. You receive the tracking information via e-mail.
Returns
We're not able to offer free shipping nor provide returns free of charge. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.
You can always contact us support@kntxt.shop for any return question here.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalised items), personal care goods (such as beauty products) and pre-order items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that shipping costs won't be refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact
Here you can find our address and contact information.
Gekko Agency
A: Van Graftstraat 10
3088 GL Rotterdam
The Netherlands
P: +31 6 21 85 98 68
E: support@kntxt.shop
BTW: NL862006107B01
KVK: 81234929